What we do

Complaint Submission

You can choose to submit the complaint in person or send it in writing (via CTT). In this case, download the form here and go to contacts.

Before submitting the complaint, you should consult the Centre Regulations.

NOTES:
- The complaint process submitted will be forwarded to the defendant(s) or to other companies or entities that may intervene in it, so you need to authorize the transmission of the personal data contained therein;
- Regarding the documents to be attached to the process, consult the information on this website here.

* Required fields

Submitter Type

Representative Name

If you selected "Representative", indicate here the name or service of the representative acting on your behalf (e.g.: lawyer, solicitor).

Referring Entity

If you selected "Referring Entity", indicate here the name or service of the entity submitting the complaint (e.g.: CIAC, GIAC, Municipal Council, other).

Have you previously tried contacting the supplier of the goods or the service provider in question to voice your complaint and seek to resolve the issue?

Applicant's Personal Data (Consumer)

Consumer Name

Consumer Email

Consumer Phone

Consumer Mobile

Consumer Address

Postal Code

City

Defendant Details (Goods Supplier/Service Provider)

Company Name

Company Email

Company Address

Company Phone

Defendant Details (Goods Supplier/Service Provider) - fill in only if there is a 2nd defendant

Company Name

Company Email

Company Address

Company Phone

Complaint Description

Type of good/service purchased

Describe a type of good or service. For example: light passenger vehicle, clothing item, computer, laundry service, electronic communications package integrating telephone, internet and television, etc.

Date of acquisition of the good/service

€

Disputed Amount

Complaint Description

Describe what happened here. You do not need to provide sensitive data such as names, bank accounts, unless such data is essential for understanding the complaint.

Requested Resolution

Formulate your request here, indicate the type of solution you want for your complaint. For example: repair, replacement, contract termination, invoice correction.

Attach Documents (optional)

Pode anexar documentos (.pdf, .txt, .docx) ou imagens (.jpeg, .png, .webp) com um tamanho máximo de 10MB.

The mediation procedure carried out by the Centre may not suspend the deadlines for bringing legal action.

The arbitration decision is binding on the parties and has the same value and the same executive force as a sentence from a judicial Court.

The consumer may be represented by a lawyer or solicitor, and if they do not have the economic means to do so, they may request legal aid, under the terms of the law governing access to law and courts.

During the arbitration phase, I agree to be notified by email to the email address provided.

I declare, for all due and legal purposes, that I intend for the dispute that is the subject of this complaint, if it cannot be resolved through mediation, to be submitted to arbitration, accepting the procedural rules contained in the Regulations of the CNIACC - National Center for Information and Arbitration of Consumer Disputes.

I declare that I will keep my postal/email address updated with the National Consumer Dispute Information and Arbitration Center, and that I will immediately report any temporary/permanent absence from my residence, and if applicable, provide an alternative means of contact.

I authorize the personal data contained in this complaint to be transmitted to the defendant(s), as well as to other companies or entities that may eventually intervene in this process.

I declare that I have read and understood the foregoing.

After receiving your complaint, it is assigned to a legal professional who proceeds with its analysis and contacts the Applicant (consumer). The complaint is then sent to the goods supplier/service provider, so that they can respond within 10 days.

The CNIACC - National Centre for Consumer Information and Arbitration will seek to resolve the issue using the ADR procedures (mediation, conciliation and arbitration) that it uses.

If you have any questions, contact our services.

* if they do not contact you within 10 days, please contact the services.